Everything clients ask before they book.

Yes. All consultations and fittings are strictly by appointment, booked and confirmed in advance through the studio's official channels. Walk-ins are not guaranteed service, so please arrange a time before travelling to Obuasi.

Send the request form on the booking page, message the studio on WhatsApp, or email mariangiftymensah@gmail.com. The studio checks availability and confirms directly — submitting the form is a request, not a confirmed appointment.

GHS 500, payable to secure the session. It is non-refundable, separate from the cost of producing the garment, and forms part of the total cost of the commission — it is deducted from the final amount.

Ask the studio for the payment details and confirm availability before paying anything.

You may bring up to two guests. The studio strongly advises that the bride and any decision-making third party — family, coordinator or stylist — attend, because it is not responsible for misunderstandings where a client consults solely through someone else.

Yes. Consultations are held in person at the Obuasi atelier or virtually by video call, and measurements can be taken at the atelier or through a guided video call with a studio representative. Delivery and shipping costs are borne by the client.

Yes. Every outfit is custom-made for one client, and nothing is held in stock. Final designs, sketches and details are approved with you before production begins.

Major design changes after approval attract additional charges, and once production has commenced, design changes may not be possible. Agree the details before production starts.

Up to three: the initial fit, the mid-production fit and the final fit. Clients must attend all scheduled fittings, which should be completed at least 2–4 weeks before the event date. If you cannot attend in person, the studio may offer a test fit or extra allowance for future alterations where applicable.

For bridal gowns, no — the studio supplies all fabrics and external fabrics are not accepted. For traditional and Kente outfits you may supply your own cloth or ask the studio to source it; additional sourcing fees may apply, and client-supplied fabric must meet the studio's quality requirements.

Bust and under-bust, waist and hips, shoulder width and armhole, sleeve length, your height and the desired dress length, plus any additional measurement the design requires. You are responsible for telling the studio about changes such as pregnancy or weight gain or loss before production begins.

Changes that are not communicated may affect the final fit.

Express and urgent orders depend on availability and carry additional rush fees. Confirm both with the studio before committing to a date.

A minimum 70% non-refundable deposit is required to commence production. The full balance must be paid before collection or delivery, and no outfit is released without full payment.

By MTN Mobile Money or bank transfer, using the details published in the payment policy. Reference your full name on every payment so the studio can track it, and add the applicable Mobile Money charges.

No. Payments, deposits, consultation fees and progress payments are strictly non-refundable, and once production has commenced no refunds are issued. This applies within Ghanaian consumer protection law.

The stated schedule is a 70% deposit to begin production and the balance before collection or delivery. Any other arrangement is agreed with the studio directly before work starts.

Delivery can be arranged, but delivery and shipping costs — local or international — are borne by the client and are not included in garment pricing. Outfits not collected within 14 days of completion attract storage fees.

Personal, body measurement and design information is handled confidentially and used only for the studio's legitimate business purposes. The privacy notice sets out what is collected, where it is stored and how to have it removed.

Consultation requests also appear in the studio's own private calendar, which only the studio can open.